Your Lab Never Goes Offline
From remote diagnostics to on-site deployment, from routine operations to emergency incident response — CNWAYLab provides full lifecycle technical support services to ensure your LIMS system always stays at peak operational performance.
Three Plans, Flexible Fit
Whether you operate a single lab or a group-wide deployment, there is a plan tailored for you.
- 5x8 business hours response
- Online ticketing system
- Knowledge base full-text search
- Quarterly version update push
- Community forum support
- Remote diagnostics (by appointment)
- 7x24 round-the-clock response
- 15-minute first-response SLA
- Dedicated technical account manager
- Monthly system health check report
- Emergency on-site dispatch (4hr arrival)
- Quarterly business continuity drills
- All premium support features
- On-site engineer (full-time)
- SaaS managed operations (optional)
- Custom SLA guarantees
- Annual architecture review & optimization
- Disaster recovery within 4-hour switch
Four Service Channels
Remote Diagnostics
Secure encrypted channel remote access — 90% of issues resolved without on-site visits. Supports VPN / Zero Trust architecture to meet compliance requirements.
On-Site Deployment
4-hour arrival in core cities, 48-hour nationwide coverage. On-site engineers familiar with your system environment and business processes.
SaaS Managed Operations
Deploy LIMS on CNWAYLab-certified cloud platforms — we handle upgrades, backups, monitoring, and security as a one-stop managed service.
System Health Checks
Monthly automated inspections: database performance, disk space, interface status, security patches, user behavior analytics. Proactive prevention, not reactive response.
Facing an Urgent Issue? We're Always Online
Technical Support Hotline: 0775-26743866 (7x24)
Or submit a ticket and we'll respond within 15 minutes.