Privacy Policy

01 Information Collection

CNWAYLab collects your personal information only when necessary and lawful. The types of information we collect include:

Information You Provide Directly

• Account registration information (name, email, company name, job title)
• Contact information (phone number, address)
• Content of product inquiries and demo request forms
• Customer support requests and feedback

Information Collected Automatically

• Device information (browser type, operating system, device model)
• Log data (IP address, access time, page browsing history)
• Preference settings collected via cookies and similar technologies
• Product usage data (feature clicks, navigation paths)

02 Information Use

We use your personal information for the following purposes:

• Service Delivery: Account management, product feature delivery, technical support response
• Business Communication: Responding to inquiries, sending product updates, security notifications
• Product Improvement: Analyzing usage patterns, optimizing user experience, developing new features
• Security Assurance: Fraud detection, security incident response, compliance auditing
• Legal Compliance: Fulfilling statutory obligations, responding to legal requests

We will not use your personal information for purposes unrelated to those stated above unless we obtain your explicit prior consent.

03 Information Sharing

CNWAYLab places great importance on data privacy and only shares your information in the following limited circumstances:

Service Providers

We may engage trusted third-party service providers to process data, including:

• Cloud service providers (Alibaba Cloud, Tencent Cloud)
• Data analytics services
• Customer support tools
• Email and communication services

All service providers are bound by confidentiality agreements and may only process data according to our instructions.

Legal Requirements

We may disclose information as required by law, court order, or governmental request.

Business Transfer

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

04 Data Security

We employ multi-layered security measures to protect your personal information:

Technical Measures

• Transmission Encryption: Full-site HTTPS/TLS 1.3 encryption
• Storage Encryption: AES-256 database encryption
• Access Control: Role-based access management (RBAC)
• Network Security: WAF, DDoS protection, intrusion detection

Administrative Measures

• Regular security audits and penetration testing
• Employee security awareness training
• Vendor security assessment
• Incident response plan

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Upon account deletion, we will complete data erasure within 30 days, except where retention is required by law.

05 Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: Obtain a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request restriction of the processing of your information
• Right to Data Portability: Obtain your data in a structured format and transfer it to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise the above rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.

06 Cookie Policy

We use cookies and similar technologies to enhance your browsing experience:

Cookie Types

• Necessary Cookies: Essential for the website to function properly; cannot be disabled
• Functionality Cookies: Remember your preferences (such as language selection)
• Analytics Cookies: Help us understand how users interact with the website
• Marketing Cookies: Used to display relevant advertisements and content

Managing Cookies

You can manage cookies through your browser settings or adjust your preferences by clicking "Cookie Settings" at the bottom of the page. Please note that disabling certain cookies may affect website functionality.

For more cookie information, please visit our Cookie Settings page.

07 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through the following channels:

• Data Protection Officer Email: marketing@cnway.net
• Privacy Hotline: 0755-26743866
• Mailing Address: Room 1310, Xichuang Technology Building, Liuxian Avenue, Nanshan District, Shenzhen, Guangdong, China

We will respond to your request within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority.